b111 Terms and Conditions — Know Before You Play

1 Acceptance of Terms

By registering an account on b111, accessing the platform or using any of its services — whether through the website at b111.wine or through the b111 mobile app — you confirm that you have read, understood and agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you should not use the platform.

These terms form a binding agreement between you (the player) and b111. They apply alongside any additional terms specific to individual promotions, bonuses or game types, which are published separately on the relevant pages. In cases of conflict, the specific promotion or game terms take precedence over these general terms for the matter in question.

2 Eligibility and Registration

To register and use b111, you must meet the following eligibility requirements without exception:

• You must be at least 18 years of age at the time of registration and throughout your use of the platform.
• You must be a real individual — businesses, organisations and automated entities may not register accounts.
• You must provide accurate, truthful and complete information during the registration process. This includes your name, date of birth, phone number and payment details.
• You must not already hold an active b111 account. Only one account is permitted per person.
• You must not be accessing the platform from a jurisdiction where online gaming is explicitly prohibited under local law.

b111 reserves the right to request verification documents at any stage to confirm your identity and eligibility. These may include a copy of a national identity card (CNIC), proof of address or proof of payment method ownership. Failure to provide requested verification documents within a reasonable timeframe will result in the account being suspended until verification is completed.

3 Account Rules

Each player is permitted to hold exactly one active account on b111. Creating duplicate accounts — whether using different names, different phone numbers, different payment methods or any other variation — is strictly prohibited. Where duplicate accounts are identified, all associated accounts will be suspended and any balances, bonus credits or pending withdrawals will be voided.

You are solely responsible for all activity that takes place on your account. This includes any deposits made, games played, bonuses claimed and withdrawal requests submitted. b111 is not liable for losses resulting from you sharing your account credentials with another person.

Your account details — including username, registered phone number and password — must be kept confidential. You should not share your login credentials with anyone, including family members. If you suspect your account has been accessed without your authorisation, you must contact b111 support immediately.

• Account names cannot be changed after registration without a formal identity verification request.
• Players may request account closure at any time by contacting support.
• Inactive accounts (no login activity for 12 consecutive months) may be subject to an inactivity review.
• b111 reserves the right to close accounts that show signs of suspicious or irregular activity at any time.

4 Deposits and Withdrawals

All deposits and withdrawals on b111 are processed in PKR (Pakistani Rupees). The platform supports the following payment methods for both deposits and withdrawals: JazzCash mobile wallet, Easypaisa mobile wallet, Raast instant transfer, IBFT bank transfer and debit or credit cards where available.

Deposits: Deposits are credited to your b111 balance once confirmed by the relevant payment provider. JazzCash and Easypaisa deposits typically reflect within two minutes. Raast transfers are generally instant. IBFT bank transfers may take up to a few hours depending on the originating bank. Minimum and maximum deposit limits apply per transaction and per day — these are displayed during the deposit process.

Withdrawals: Withdrawal requests are processed back to the same payment method used for the most recent deposit. This is a security measure and cannot be bypassed. Before a withdrawal is processed, b111 conducts a standard review. This review is typically completed quickly but may take longer if identity verification is pending or if the withdrawal amount triggers an additional security check.

• Withdrawal requests cannot be cancelled once they enter the processing stage.
• b111 does not charge fees on withdrawals, though your payment provider may apply their own transfer fees.
• Bonus balances are subject to wagering requirements before they are eligible for withdrawal — see Section 5 for full bonus rules.
• If a deposit fails to credit your account after confirmation from your payment provider, contact support immediately with the transaction reference.

5 Bonuses and Promotions

b111 offers a range of bonuses and promotions to players, including welcome bonuses, reload offers, free spins and seasonal promotions tied to events like the PSL, T20 internationals and other major sporting occasions. All bonuses are subject to specific terms that are published on the relevant Promotions page at the time the offer is active.

Wagering Requirements: All bonus amounts — and in some cases the deposit amount associated with a bonus — are subject to a wagering requirement. This is expressed as a multiplier (for example, 20x) and represents the total amount that must be wagered before any winnings from bonus play can be withdrawn. The specific multiplier applicable to each bonus is stated clearly in the promotion terms.

• Only one bonus can be active in your account at a time unless the promotion terms specifically state otherwise.
• Bonuses must be claimed within the validity period stated in the promotion terms. Expired bonuses cannot be re-activated.
• Wagering requirements must be met within the timeframe stated for that bonus. Uncompleted wagering will result in the bonus and associated winnings being removed.
• Bonuses are intended for recreational play and may not be used as a mechanism to guarantee profit. b111 reserves the right to refuse, withdraw or reclaim a bonus where abuse is identified.
• Free spin winnings are subject to wagering requirements unless explicitly stated otherwise in the promotion terms.
• Certain game types may contribute at reduced rates towards wagering requirements — for example, some live casino table games may contribute at 10% rather than 100%. Contribution rates are listed in the individual promotion terms.

6 Game Usage and Player Conduct

b111 provides access to a range of games including slot games, live casino, fish games and bingo, delivered through partnerships with established game providers. All games are governed by Random Number Generator (RNG) technology or, in the case of live casino, real dealer outcomes — both independently certified for fairness.

As a player, you agree to use the platform for personal entertainment purposes only and to conduct yourself in a fair and honest manner at all times. The following conduct is strictly prohibited:

• Using automated software, bots, scripts or any other tools to interact with games or the platform without human input.
• Exploiting technical errors, software glitches or game malfunctions for financial gain. Any winnings accumulated through a known error are not valid and will be voided.
• Colluding with other players in live dealer games or any multi-player format to gain an unfair advantage.
• Using third-party software to calculate outcomes, predict results or otherwise influence game play in an unauthorised manner.
• Engaging in abusive, threatening or inappropriate behaviour towards support staff or other players on the platform.
• Attempting to access parts of the platform that are not intended for player use, including back-end systems or administrative functions.

Where a game outcome is disputed, the game provider's records are considered the definitive source of truth. b111 support can raise a formal dispute with the provider on your behalf if you believe a game outcome was incorrect.

7 Account Security

You are responsible for maintaining the security of your b111 account at all times. This means choosing a strong, unique password that you do not use for other services, and keeping your login credentials confidential. b111 will never ask you for your password via live chat, email or any other communication channel — if anyone claiming to be from b111 asks for your password, do not provide it and report the interaction to support immediately.

b111 uses SSL encryption across the platform to protect data transmitted between your device and our servers. Payment transactions are handled through the security infrastructure of the respective payment providers — JazzCash, Easypaisa, Raast and banking partners.

• If you suspect unauthorised access to your account, contact support immediately to have the account temporarily secured while the situation is investigated.
• b111 may temporarily lock an account if unusual login activity is detected — for example, login attempts from multiple geographic locations in a short period.
• Two-factor authentication options are available within account settings and are recommended for all players.

8 Responsible Gaming

b111 is committed to providing a gaming environment that remains entertainment first. The platform provides a range of tools to help players manage their gaming activity responsibly. These are available to all players at any time from within account settings — no support request is required to activate them.

• Deposit Limits: Set a maximum amount that can be deposited within a daily, weekly or monthly period. Once set, a limit can be lowered immediately. Raising a limit is subject to a cooling-off period.
• Session Reminders: Set a notification to alert you after a specified period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude your account from accessing games. Short-term exclusions (24 hours to 6 weeks) take effect immediately. Long-term exclusions require a cooling-off period before they can be reversed.
• Reality Checks: Enable periodic on-screen summaries of your session activity including time played and net win or loss for that session.

Gaming at b111 is for adults aged 18 and above. It is an entertainment activity and should be treated as such — not as a source of income or a method to recover financial losses. If you feel your gaming is no longer within comfortable limits, we encourage you to use the self-exclusion tool or contact support for assistance. Full details are available on the Responsible Gaming page.

9 Suspension and Termination

b111 reserves the right to suspend or permanently close a player's account at any time, with or without prior notice, in the following circumstances:

• Breach of any part of these Terms and Conditions.
• Provision of false, inaccurate or misleading information during registration or verification.
• Suspected or confirmed fraudulent activity, including chargebacks or disputed transactions initiated without valid cause.
• Creation of multiple accounts by the same individual.
• Failure to complete identity verification within the required timeframe.
• Abusive conduct directed at support staff or other platform users.
• Use of the platform from a jurisdiction where such use is explicitly prohibited.

Where an account is closed due to a player breach, any remaining real-money balance — after deduction of bonus credits and any winnings derived from terms violations — will be returned to the player via the registered payment method within a reasonable timeframe. Where fraud is confirmed, b111 reserves the right to withhold all funds pending investigation.

Players wishing to voluntarily close their account may do so by contacting support. Voluntary closure requests are processed within 48 hours. Any pending withdrawals at the time of closure will still be processed normally.

10 Limitation of Liability

b111 provides the platform on an "as available" basis. While every effort is made to maintain continuous, uninterrupted access, b111 does not guarantee that the platform will be free from technical issues, downtime or errors at all times. Scheduled maintenance windows will be communicated in advance where possible.

b111 is not liable for:

• Financial losses resulting from game outcomes, which are determined by certified RNG or live dealer processes.
• Losses resulting from a player sharing their login credentials with another person.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers — JazzCash, Easypaisa, Raast, banks or card networks.
• Losses resulting from temporary platform unavailability due to maintenance, technical faults or circumstances outside b111's control.
• Tax obligations arising from winnings — players are solely responsible for any applicable tax reporting in their jurisdiction.

In all cases, b111's maximum liability to any player shall not exceed the total amount that player has deposited into their account in the 30-day period immediately preceding the event giving rise to the claim.

11 Changes to These Terms

b111 reserves the right to revise these Terms and Conditions at any time. When significant changes are made, players will be notified through a notice on the platform or by email where an address has been provided. The updated terms will display a revised "Last Updated" date at the top of this page.

Continued use of the b111 platform following the publication of updated terms constitutes your acceptance of those changes. If you do not agree with the revised terms, you should discontinue use of the platform and contact support to close your account.

12 Contact and Support

If you have any questions about these Terms and Conditions, or about any aspect of the b111 platform, the support team is available 24 hours a day, seven days a week via live chat through the website or the b111 app.

For common questions, the FAQ page covers account setup, payment queries, bonus terms and responsible gaming tools — most standard queries are answered there without needing to wait for a support agent.

• Live Chat: Available 24/7 through the website and app — the fastest way to get a direct answer.
• Email Support: [email protected] — for non-urgent or detailed queries. Response times are typically within a few hours.
• FAQ: b111.wine/faq — self-service answers for the most common player questions.

When contacting support about a specific transaction, have your transaction reference number and registered phone number ready — this speeds up the investigation significantly.